Lily's Pad Online Store Policies

Privacy Policy

Your privacy and your trust is very importance to us.  Personal information, such as your e-mail address, mailing address, and phone number, are gathered by us when you supply it to us online, over the telephone, and/or through the mail.  Lily’s Pad will use this information that you supply voluntarily to tell you about new product, services, upcoming events, and other related activities to enhance your overall shopping experience. In no way will any of your personal information or shopping history information ever be shared with anyone outside our company who is not involved in processing your transaction.  Credit card or any other financial information is only retained on our secure server for not more than 30 days so that we can access this information securely and process payments. 

Security Policy

At LilysPad.biz, we want you to enjoy a worry-free shopping experience.  The checkout process at Lily’s Pad is secured using Secure Sockets Layer (SSL), a protocol used to transmit information across the Internet in a secure, encrypted form.  The use of SSL ensures that any sensitive information that must be collected from our customers, such as credit card information, won’t be viewable to malicious viewers.

Cookies: Many people are concerned about cookies and other processes that are used on e-commerce websites like Lily’s Pad Online. Our website uses one type of cookie. In order to maintain your shopping information (after you sign in and add items to your shopping cart) the software uses what are called session cookies to remember your items, which are stored on your computer as long as you are in the store, or even if you leave the site for a period of less than 20 minutes and return.  Once you have left the store, or your activity in the store has been inactive for 20 minutes or more, or you have closed your browser, these are removed from your system. Cookie information can be viewed through your individual browser.

Returns Policy

YOUR SATISFACTION IS ALWAYS GUARANTEED!  If you are not satisfied with your purchase, simply return the product(s) to us for full credit, a full refund, or exchange (minus the initial shipping charge).  If the return is because of an error on our part, or a defective product, we will pay for the shipping of the returned item(s).  Please realize that there may be subtle imperfections in every handmade product.

Send to: 

Lily’s Pad
220 North Main Street
Sellersville, PA 18960

 Your return must meet the following conditions:

• The item(s) must be in “like-new” condition.
• The item(s) must be packaged well enough to prevent damage.
• The item(s) must be shipped to us within 30 days of receipt.
• A copy of your receipt must be included with the return.

 If your purchase was paid with a credit card, we will issue a credit to the same card within 3 business days of receipt of the returned item(s).  If paid for by check, a refund check will be mailed to you.

 If you have further questions, please e-mail us at orders@lilyspad.biz, or contact us at:

Lily's Pad
220 North Main Street
Sellersville, PA 18960
(215) 453-1064

Pricing and Sales Policy

Credit Cards

We currently accept VISA, MasterCard, and Discover

Shipping Policy

We ship anywhere in the continental United States including Alaska, Hawaii and Puerto Rico. We currently use UPS to ship all online purchases. Orders will generally leave our facilities within 1 business day. Handling charges are applied so that we can ensure that your purchases arrive at their destination safely.  Our shipping and handling charges are determined by the value of your purchase as follows:

* Business days are Monday through Friday, excluding holidays. Item Availability Time assumes we have the product in stock. Orders placed by 12:00 noon will usually be shipped the same business day.

Shopping Difficulties

The must common problem experienced with the use of our online shopping cart system is with the browsers that either do not support cookies, or do not support JavaScript.  Cookies are used by every shopping cart application, as well as any other application that needs to remember who you are.  When you begin purchasing, our computer puts an identifier in your computer, so we can keep track of your purchases as your add to your shopping cart.  Depending on your browser, you should perform the following steps to enable cookies and JavaScript.  These steps will enhance your visit to this, and many other sites on the web, and will not compromise the security of your computer.

  Netscape 4.0

1.        Click “Edit”

2.        Click “Preferences”

3.        Click “Advanced”

4.        Turn on “Cookies – accept all cookies”

5.        Turn on “Enable Java”

6.        Turn on “Enable Java Script”

7.        Click “OK”

   
  Internet Explorer 4.0

1.        Click “View”

2.        Click “Internet Options”

3.        Click “Advanced”

4.        Under Security – Cookies - Turn on “Cookies – Always accept cookies”

5.        Under Java VM – turn on “Java JIT compiler enabled”

6.        Click “OK”

   
  AOL 8.0 

1.        Click “Settings” on the Tool Bar

2.        Select “Preferences”

3.        Click “Internet Properties (www)”

4.        Select the “Privacy” Tab

5.        Adjust your privacy to “Low” on the slide selector

6.        Select the “Security Tab

7.        Click on “Custom Level”

8.        Under ActiveX Controls and plug-ins, enable each selection in that section only.

9.        Under Scripting, enable: “Active Scripting,” “allow paste operations via script,” and “Scripting of Java applets.”